Thank you for subscribing to Cardlio ("App", "Service"), operated by Addon Shareware Pvt Ltd. ("Company", "we", "us", or "our"). We strive to ensure complete customer satisfaction with our digital visiting card platform. This Refund and Cancellation Policy outlines the guidelines, terms, and procedure for requesting subscription cancellations and refunds.
1. Subscription Cancellation Policy
You can cancel your Cardlio Paid Plan subscription at any time.
- How to Cancel: You may cancel your active subscription through your in-app account settings under Profile / Settings -> Subscription or by emailing our support team at info@addonshareware.com.
- Effect of Cancellation: Upon cancellation, your Paid Plan features will remain active until the end of your current prepaid billing cycle (e.g., end of the annual term). Your account will not be automatically charged for subsequent billing cycles.
- After the current billing period expires, your account will revert to the Free Plan, retaining basic digital card access without premium themes and analytics.
2. Refund Eligibility & Request Window
7-Day Money-Back Guarantee: We offer a 7-day refund policy for new Paid Plan subscriptions.
If you are dissatisfied with our Paid Plan features or experience technical defects that we are unable to resolve, you are eligible for a full refund within 7 days of your initial subscription purchase date.
3. Refund Conditions & Exceptions
Refund requests are evaluated under the following conditions:
- Eligible Cases:
- Request submitted within 7 days of subscription payment.
- Duplicate or accidental charges billed by Razorpay.
- Major service outages or software failures preventing digital card generation that cannot be resolved within 48 hours.
- Non-Refundable Cases:
- Refund requests made after the 7-day initial purchase window.
- Accounts terminated due to violations of our Terms and Conditions (e.g., uploading prohibited or illegal content).
4. How to Request a Refund
To initiate a refund request, please follow these steps:
- Send an email to info@addonshareware.com from your registered account email address.
- Include the subject line:
Refund Request - [Your Registered Phone Number / Name].
- Provide your Razorpay Payment ID / Transaction Receipt Number and a brief reason for requesting a refund.
5. Refund Processing Time & Payment Gateway
All approved refunds are processed securely via our payment gateway partner, Razorpay.
- Once approved, refunds are credited back to your original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet).
- Refund processing typically takes 5 to 7 business days to reflect in your bank account, depending on your bank or card issuer's processing timeline.
6. Contact Us & Support
If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us: